Auto Attendants Save Both Money and Time

April 1, 2008

As any business owner knows, “Time is Money”. If your business is wasting time, your company is losing money. Ringing phones are an essential part of time and money in a business. Phones need to be answered efficiently and promptly in order to increase the customer/client level of satisfaction and reliability in the company. Missed calls can certainly lead to missed opportunities. Callers become impatient when the have to wait for a ringing phone to be answered, increasing the likelihood the caller will hang up before someone is available.

The other issue with a ringing phone is it necessitates a busy staff member to drop what they are working on to answer an incoming call. Calls may be well-worth the time it takes to answer them but occasionally unsolicited sales calls and telemarketers will disrupt the workday and end up wasting the time of the staff. Additionally, many companies must hire additional employees simply to answer the phones. In turn, the company must pay for benefits and salaries for these extra employees; therefore costing the company large amounts of money and staffing concerns. This is especially true for companies who have satellite or branch offices. Calls can be answered by the auto attendant and routed to all staff members via the Virtual Interactive Technology, regardless of their location, instead of having to hire multiple receptionists to answer calls in all locations. The auto attendant also works 24/7, during weekends and holidays, and requires no time off.

Utilizing a phone system that features an automated attendant helps reduce the problems with time management and money concerns. The auto attendant feature can be custom designed to represent your company any way you choose. No employee will lose valuable work time answering a barrage of calls not intended for them personally. The attendant will answer every incoming call, promptly and efficiently, offering a dial by name directory option without requiring staff assistance. An auto attendant can also be configured to provide immediate information to all incoming callers and can help spread the word about promotions and other special events for company.  

The Virtual PBX phone system by pbxplans.com does include the auto attendant feature that could save both valuable time and money company-wide.

Posted in Business Communications, Time Savers, Virtual Interactive Technology, Virtual PBX, Virtual PBX Features