Call Blocking Keep The Bothersome Calls To a Minimum

May 20, 2008

The Call Blocking feature of the Virtual PBX phone system is a useful utility that allows the user to program in an unlimited amount of phone numbers that have proven to be bothersome. Whether it be telemarketing calls, harassment calls, or other scam type phone calls, the system will block calls completely or reroute them to a special extension or voicemail.

The Call Blocking feature help ensure staff that all incoming calls are valuable and worth the time it takes to answer them. Employees are no longer subjected to a barrage of phone calls from ambitious salespeople. Every minute spent on the phone with a nuisance call means time lost for the employees and it also means that other incoming calls are not receiving the personal attention they deserve from the company.

Unfortunately, there are also situations that arise where a business is targeted by harassment phone calls. With the Caller ID feature, these harassment calls can be identified by the phone number. In turn, the phone number can be tracked and entered into the online management system immediately and calls made from that number will be blocked from calling or routed to another extension. Sometimes it is the client’s persistent calling that interrupts the day. Allowing such calls to go to a voice mail system with a personalized message will help assure the client your company is working diligently, while at the same time allowing the employees to actually be working.

The Virtual PBX phone system’s Call Blocking feature is an essential component of a complete business communication system. Increasing productivity in the workplace and easing the stress of unsolicited calls can help a business take it to the next level, especially in customer service. With the Call Block feature, the interruptions are kept to a minimum while the productivity levels go to the maximum.

Posted in CAll Handling, Time Savers, Virtual PBX Features