Ring Groups, a feature of the Virtual PBX phone system, can definitely improve the efficiency of calls around the office. Ring Groups allow for incoming calls to be redirected to different extensions as specified using the user-friendly web interface.
There are several ways a Ring Group configuration can work to a company’s advantage. Imagine a busy […]

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Whether or not your employ a call center for your business, the Virtual PBX technology can help train all staff you have working for you. Any employee who may find themselves dealing with the public, even if on a limited basis should have some type of training in order to become most familiar with the […]

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The acronym PBX stands for Private Branch Exchange and a virtual PBX system is a telephone exchange system designed to serve an individual business. When first created, virtual PBX phone systems were meant to assist companies in controlling their phone systems through operators located on-site. However, the virtual PBX phone system concept has gone beyond […]

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The Call Announce feature of the Virtual PBX phone system is also a necessary tool to help keep productivity and efficiency around the office. Through the automated Interactive Voice Response system, also known as the Virtual Receptionist, all callers must announce themselves before being transferred on to another extension. When prompted by the system, the […]

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A Virtual PBX phone system is an all-inclusive communication system, operated and managed through an internet connection, enables you to easily control all aspects of your telephone system. When I first discovered the features and capabilities of the PBX phone system, I couldn’t believe something so important could be so easy.Communication is the building block […]

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